Warranty Policy

1. Who you contact

Email support@Store1920.com or call our customer support number with your order ID, the product SKU or product page link, the serial number if the item has one, and a short description of the fault (photos or video help).

We review the claim, confirm coverage for that SKU, and either resolve it ourselves or take it to the manufacturer’s authorised service process. You should not be asked to find a separate seller on your own.

2. Per-SKU warranty on the product page

Warranty is published per product (SKU) on that product’s page — for example a stated period, what is covered, or “manufacturer warranty” with the brand’s term.

The warranty that applies to your item is the warranty shown on the product page at the time you ordered, together with this policy. If a product page does not show a warranty period, Store1920 does not promise a fixed period for that SKU. Your statutory rights under UAE law still apply.

3. Manufacturer cover

Many SKUs also include a manufacturer warranty. Store1920 remains your first contact. We help you raise and progress that claim and stay responsible for our quality and statutory obligations as the retailer who sold you the goods.

4. Typical exclusions

Unless the product page or the brand’s warranty says otherwise, manufacturer cover usually excludes accidental damage, misuse, unauthorized repairs, and normal wear. Those brand terms cannot remove rights that UAE law does not allow to be excluded.

5. Returns versus warranty

Damage, defects, wrong items, or incomplete orders found on delivery are handled first under the Return, Refund, Replacement & Cancellation Policy. Warranty support is for faults that appear later and are covered for that SKU.